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Privacy Policy

Effective Date: September 11, 2026

Privacy Policy

Zenqavo INC ("Zenqavo," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, purchase our products, communicate with us, or participate in our marketing programs.

This Privacy Policy applies to information collected through our website and related services and is designed to comply with applicable U.S. privacy laws, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

1. Information We Collect

We may collect the following categories of information:

Information You Provide

When you create an account, place an order, contact customer support, or subscribe to our marketing communications, we may collect:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Order information
  • Customer service communications
  • SMS and email marketing preferences

Payment Information

Payment transactions are processed through secure third-party payment providers. Zenqavo INC does not store your full credit card number or payment account information.

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

  • IP address
  • Browser type
  • Device information
  • Pages viewed
  • Website interactions
  • Referral source
  • Cookies and similar technologies

Marketing Information

If you choose to receive marketing communications, we may collect:

  • SMS and email subscription preferences
  • Consent records
  • Message delivery information
  • Communication preferences
  • Opt-out requests

2. How We Use Your Information

We use collected information for purposes including:

  • Processing and fulfilling orders
  • Providing customer service
  • Managing returns, exchanges, and refunds
  • Sending order confirmations and shipping updates
  • Sending promotional SMS and email communications when you have provided consent
  • Improving our website, products, and customer experience
  • Detecting and preventing fraud or unauthorized activity
  • Complying with legal obligations

3. How We Share Your Information

We do not sell your personal information.

We may share information with trusted service providers that help us operate our business, including:

  • Payment processors
  • Shipping and fulfillment providers
  • Customer support providers
  • Website hosting and analytics providers
  • Email and SMS marketing service providers

These service providers may access personal information only as necessary to perform services on our behalf.

4. SMS Text Message Marketing Disclosure

By providing your phone number and opting in to receive text messages from Zenqavo INC, you agree to receive recurring automated marketing and promotional messages.

Consent

SMS consent is voluntary. We only send marketing text messages to individuals who have explicitly opted in. Consent is not a condition of purchasing any products or services.

Message Content

Messages may include:

  • New product announcements
  • Exclusive offers
  • Promotional discounts
  • Seasonal sales
  • Back-in-stock notifications
  • Other brand updates

Message Frequency

Message frequency varies depending on your interaction with our services. You may receive approximately 4–8 messages per month.

Opt-Out

You may unsubscribe from SMS marketing messages at any time by replying: STOP

After you send STOP, you will receive a confirmation message and will no longer receive promotional text messages unless you choose to opt in again.

For assistance, reply: HELP

You may also contact us at:

Message and Data Rates

Message and data rates may apply according to your mobile carrier plan.

Supported carriers may vary. Carriers are not responsible for delayed or undelivered messages.

5. Your Privacy Rights

Depending on your state of residence, you may have certain privacy rights, including:

  • The right to know what personal information we collect
  • The right to request access to your personal information
  • The right to request deletion of your personal information
  • The right to request correction of inaccurate information
  • The right to opt out of certain data uses
  • The right not to receive discriminatory treatment for exercising your privacy rights

California residents may submit privacy requests by contacting us with the subject line: "Privacy Request"

We will respond to verified requests as required by applicable laws.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep your shopping cart active
  • Remember customer preferences
  • Improve website performance
  • Understand website usage
  • Analyze traffic and marketing effectiveness

You may manage cookie preferences through your browser settings. Disabling cookies may affect certain website features.

7. Data Retention and Security

We retain personal information only for as long as necessary to provide our services, fulfill business purposes, comply with legal obligations, and resolve disputes.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure.

8. Children's Privacy

Our website and services are not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take reasonable steps to delete it.

9. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Zenqavo INC
Email: info@zenqavo.com
Phone: +1 (203) 892-8495
Mailing Address: 1115 12th Street NW, Washington, DC 20005, United States