Returns & Refunds

We want you to love what you ordered. If something isn’t right, here is exactly how returns work.

Return Window

You may return eligible items within 30 days of the delivery date for a refund to your original payment method.

Condition Requirements

Items must be unworn, unwashed, and in original condition with all tags attached and original packaging where applicable. We cannot accept returns of items that show signs of wear, wash, or alteration. For hygiene reasons, socks and underwear-style items are final sale unless defective.

How to Start a Return

Email info@zenqavo.com with your order number and the item(s) you wish to return, or call +1 (203) 892-8495.
We will reply within 1–2 business days with a Return Merchandise Authorization (RMA) number and return instructions.
Ship the item(s) back with the RMA number clearly marked on the package.

Refund Timing and Costs

Refunds are issued to the original payment method within 7–10 business days after we receive and inspect your return.
Original shipping charges are non-refundable unless the return is due to our error (wrong or defective item).
Return shipping is free if the item was wrong, defective, or damaged. For all other returns, return shipping costs are the customer’s responsibility.

Exchanges

For size or color exchanges, contact us within 30 days of delivery; we will hold the replacement while your return is in transit whenever stock allows.

Order Cancellations

You may cancel an order for a full refund any time before it ships. Once shipped, please use the return process above.

Promotional & Sale Items

Items purchased at promotional or sale prices follow this same return policy unless the promotion explicitly states final sale.